bee77 Privacy Policy — How Your Information Is Protected

Section 1

Introduction & Scope

bee77 ("we", "us", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") applies to the bee77 website, mobile interface, and all related services.

The purpose of this policy is to clearly inform you: what personal information we collect, how that information is processed, who it may be shared with, and what rights you have over your information. By using our platform, you are considered to have read and understood the terms of this policy.

Important: This policy may be updated periodically. The date of the latest revision will be noted at the top of the page after each change. Continued use of the platform after that date will be considered acceptance of the updated policy.

Section 2

Information We Collect

bee77 only collects information that is necessary for providing services, managing accounts, and ensuring security. We divide the information collected into three categories:

2.1 Information You Provide Directly

Information you provide yourself during account registration, identity verification, or when accessing support services, including:

Full name, date of birth, and gender
Email address and mobile number
Payment method details (registered number for bKash, Nagad, Rocket, or Upay)
ID card or national identity information (for identity verification purposes)
Messages or documents you provide during support interactions

2.2 Automatically Collected Information

Information collected technically while you use the platform:

IP address and Device ID
Browser type, operating system, and language settings
Login time, session duration, and pages visited
Gameplay history, bet amounts, and transaction logs
Information collected through cookies and equivalent tracking technologies

2.3 Information Received from Third Parties

In some cases, information may be received through payment processors or identity verification services under applicable regulatory frameworks.

Section 3

Purpose of Data Use

bee77 uses your information only for specific and legitimate purposes, which are described in detail below:

Account Management

Your information is used for registration, login verification, password recovery, and keeping your account secure.

Transaction Processing

Information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain transaction records.

Fraud Prevention

Information is analysed to monitor suspicious activity, unauthorised access, and anti-money laundering (AML) activity.

Customer Support

Your information is used during live chat or email support to provide fast and effective resolution of issues.

Service Improvement

Usage patterns are analysed to improve platform performance, game selection, and user experience.

Communications & Notifications

Your contact information is used to send important account-related notices, service updates, and bonus-related information.

Section 4

Cookies & Tracking Technologies

bee77 uses cookies and equivalent technologies (such as local storage and session storage). These technologies improve your browsing experience and help the platform function correctly.

4.1 Types of Cookies

Essential Cookies: Required to maintain login sessions, carry out security checks, and support core functionality. Without these, the platform will not work properly.
Functional Cookies: Store your language preference, theme settings, and personalised experience.
Analytics Cookies: Used to understand which pages are used most and where errors occur.

4.2 Cookie Controls

You can delete cookies or stop accepting new ones through your browser settings. However, please note that disabling essential cookies may prevent some features of the platform from working.

Please note: bee77 never uses third-party advertising cookies and does not sell your browsing data to external advertising networks.

Section 5

Sharing Information with Third Parties

bee77 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited situations:

Payment Processors: Relevant transaction information is shared with bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals. These services follow their own privacy policies.
Identity Verification Services: During account verification, information may be shared with approved verification services to meet applicable regulatory requirements.
Technology Service Providers: For platform operations, information may be processed by server hosting, security monitoring, and analytics providers under confidentiality agreements.
Legal Obligations: If disclosure to authorities is legally required under a court order, lawful investigation, or applicable law, such disclosure will be made.
Game Providers: Games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, JILI, Spribe, PG Soft, and Ezugi run directly on the platform; only the minimum technical data necessary for gameplay is exchanged with them.

In all of the above cases, bee77 ensures that third parties are contractually bound to keep information confidential and use it only for the specified purpose.

Section 6

Data Security Measures

bee77 has implemented industry-standard technical and organisational measures to protect your information:

SSL/TLS Encryption: All data exchanged between the platform and your device is transmitted through an encrypted connection.
Data Encryption: Payment information and identity document data are stored on servers in encrypted form.
Access Controls: Only authorised staff may access your information, and only for specific service purposes.
Security Monitoring: Systems are monitored 24 hours a day and suspicious activity is identified immediately.
Limited Data Retention: Information is not stored beyond what is necessary and is securely deleted after the designated period.

While we follow the highest industry standards, no digital system is entirely risk-free. You are therefore advised to use a strong password and keep your account credentials confidential.

Section 7

Data Retention Period

bee77 retains your information only for as long as necessary. The retention period is determined based on the following considerations:

Information is retained for the entire period your account remains active.
After an account is closed, financial transaction records are kept for a period specified under applicable regulatory rules.
Information related to legal claims or dispute resolution may be retained for as long as it remains relevant.
At the end of the retention period, information is securely deleted or anonymised.

Section 8

Your Rights

As an account holder at bee77, you have the following rights regarding your personal information:

Right to Access

You have the right to know what information we hold about you. Upon request to our support team, we will provide a summary of your information within a specified timeframe.

Right to Correction

If any of your information is incorrect or incomplete, you have the right to request a correction. This can be done through account settings or via support.

Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal or regulatory obligations.

Right to Object to Processing

You have the right to object to marketing communications or optional analytics processing. Contact our support team and we will action your request.

How to exercise your rights: To exercise any of the above rights, contact our support team directly. We will process verified requests within a reasonable timeframe.

Section 9

Protection of Minors

bee77 is an adult service. This platform is intended for users aged 21 and above only.

We do not knowingly collect personal information from anyone under the age of 21. An age verification process is in place at registration. If it is established that information from a minor has been collected without our knowledge, that account and its data will be deleted immediately and all associated transactions will be cancelled.

If a parent or guardian believes their minor child has registered on this platform, please contact our support team immediately.

Section 10

Policy Changes & Updates

bee77 reserves the right to amend this privacy policy due to service developments, technical changes, or legal requirements. For any significant change:

A notice will be posted on the platform.
A summary of the changes may be sent to your registered email address.
The "Last Revised" date on this page will be updated.

Continued use of the platform after a change will be considered acceptance of the updated policy. You are therefore advised to review this page regularly.

Section 11

Privacy Contact

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact the bee77 support team:

Email:
[email protected]

Live Chat:
24/7 direct support — in Bengali and English

We take all privacy-related requests seriously and aim to respond as quickly as possible. bee77 is always committed to protecting your information.

For more information, please also read our Terms & Conditions and Responsible Gaming pages.

bee77 Privacy Policy — Your Information, Our Responsibility